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Some of the retailers for Energy and Broadband Services in Australia
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Frequently Asked Questions
How does using Compare Your Bills to compare plans benefit me?
Why have electricity prices gone up?
There are a multitude of reasons for rising electricity prices in Australia. One of the main ones has been the need to invest in maintaining and improving the network infrastructure in order to increase capacity in a growing population. Another factor has been the need to address environmental issues, which means minimising the use of coal plants and creating more renewable energy sources.
Proposals to keep price increases in check have included:
- Further privatisation of state government-owned electricity networks
- Adjustments to environmental policies that impact wholesale energy costs
- Further retail price deregulation
- Setting standards based on the value that customers place on network reliability
Is there a best energy plan?
Unfortunately, there’s no “best” or “one-size-fits-all” energy plan or provider, as finding a plan that suits you will ultimately depend on your individual needs and circumstances. When comparing plans, it may be beneficial to consider the following questions:
- How many people are living or working in the premises?
- What is the property made of? Does it maintain temperature well?
- What type of connections are available at the address? Just electricity, or is gas available as well?
- Does the property have solar panels, or would you be able to install them?
How do I switch energy providers?
Before you switch energy providers, it’s important that you review the full details of your existing plan and the one you’re intending to switch to. This will ensure you’re switching to something that is actually going to be more beneficial for you.
You should also ask yourself the following questions:
- For electricity, what is the cost per kilowatt per hour?
- For gas, what is the cost per megajoule?
- Are there any fixed costs or service fees?
- What is the length of your contract and are there any exit fees?
- Can prices change during the contract?
- Do I get a discount for paying on time?
With Compare Your Bills you can compare plans offered from our range of providers*, and select the one which suits you. Start comparing online, or call us today on 1300 064 802 to talk with our friendly team.
How does solar energy work?
Solar power is a common form of renewable energy, generated from the sun’s heat or from sunlight. Captured through the use of solar panels, often on the roofs of residential and commercial properties, the energy produced is converted into electricity or used to heat air, water, and to power homes, businesses, and batteries.
More than two million Australian households have a solar system on their rooftop for electricity generation, although there are a variety of other ways that solar energy can be harnessed. These include:
- Hot water systems
- Cars and school buses
- Phone chargers
- Wearables
- Air conditioners
- Security cameras
- Advertising displays
- And more
What is NBN (National Broadband Network) internet?
The National Broadband Network (NBN) is a government-owned wholesale broadband network in Australia. It aims to provide high-speed internet access to homes, businesses, and communities across the country. NBN offers various types of broadband technologies, including Fibre to the Premises (FTTP), Fixed Wireless, and Hybrid Fibre Coaxial (HFC), to deliver fast and reliable internet connections.
How do I change my internet provider?
To change your internet provider, follow these steps:
– Research and compare plans from different ISPs.
– Sign up for a new plan with your chosen provider.
– Contact your current provider to cancel your existing service.
– Arrange for installation of the new service with your new provider.
What are the main types of mobile phone plans available in Australia?
The main types of mobile phone plans in Australia include:
– Prepaid plans: Pay in advance for a set amount of calls, texts, and data.
– Postpaid plans: Pay a monthly fee for a set amount of calls, texts, and data, usually with additional charges for excess usage.
– SIM-only plans: Bring your own device and pay for calls, texts, and data on a monthly basis without a handset included.
What features should I consider when comparing mobile phone plans?
- When comparing mobile phone plans, consider factors such as:
- Included calls, texts, and data allowances.
- Network coverage and reliability.
- Contract terms and commitments.
- International roaming and call/text allowances.
- Additional perks or bonuses offered by the provider.
Are there charges for cancelling my mobile phone plan?
There may be early termination fees if you cancel your mobile phone plan before the end of the contract term. Check the terms and conditions of your plan or contact your provider for details on any applicable cancellation fees.